Provider Agreement

A. PROVIDER TERMS AND CONDITIONS

1. Provider Eligibility

• To become a Provider, you must first be a registered Customer.

• You must submit a "Register to become provider" application.

• A user may only have one pending provider application at a time.

• Your application will be reviewed by Staff/Admin, who have the authority to approve or reject it.

2. Financial & Commission Policy

• Platform Fee: FRECS (The Platform) charges a platform fee (commission) on completed transactions. The specific commission rate is a percentage configured by the system Administrator and applies to both Rental and Purchase orders.

• Revenue Calculation: Your revenue is calculated based on the subtotal of orders that have a "returned" status.

3. Payout & Withdrawal Policy

• Requesting Withdrawal: You can submit a request to withdraw funds from your available balance.

• Withdrawal Limits:

  • The minimum withdrawal amount is 50,000 VND.

  • You cannot request an amount that exceeds your currently available balance.

• Processing: All withdrawal requests are reviewed and processed by a system Administrator.

B. PRIVACY AND IDENTIFICATION POLICY

1. Purpose and Scope of Data Collection

• Basic Information: Name, email, phone number, customer address.

• Special Identification and Legal Information: Image of Citizen Identity Card (CCCD) / Identity Card, and Image of Business Registration Certificate.

• Purpose:

  • To verify the identity and legal status of the user when registering as a PROVIDER.

  • To contact, confirm ordinary orders/consultation requests, and ensure consumer rights.

2. Data Retention Period for Identification Documents

• For Current Providers: Data is stored throughout the period of cooperation and for [3] years from the date of termination of cooperation.

• For Rejected Applications: Data is stored for [6] months to resolve any potential complaints before being completely deleted.

Product Inspection Policy

This policy outlines the procedure for inspecting goods upon delivery.

Inspection Timeframe and Procedure

• The Platform allows customers to jointly inspect the package with the delivery staff at the time of receipt (or within 30 minutes of receiving the goods).

• Recommendation: Customers should record a video when opening the shipping box for reference if needed.

Scope of Inspection

• The customer may count the quantity received and compare the products with the ordered items based on basic attributes (name, quantity, customer information on documents) and model/design.

• Strictly Prohibited: Opening sealed product boxes; scratching loyalty codes; using or consuming products while an inspection issue is being raised.

Rental Policy

This section governs the terms specific to renting products on the platform.

Receiving Item Notice and Reporting Defects

Upon receiving the dress, the customer should immediately inspect its condition, try it on, and report any defects, size issues, or need for exchange to the Provider via the Platform.

• Reporting Deadline: The customer must report defects within 1 hour of receiving the dress for immediate exchange support.

• Special Cases (Out-of-province/Unable to try immediately): If the customer reports after 1 hour but within 6 hours of receipt, The Platform will consider an exchange, provided the customer has recorded a non-stop video of the entire package opening process, clearly proving the defect existed prior to usage.

• If the customer fails to report after 6 hours, The Platform will not be able to support exchanges or returns.

Rental Period and Surcharge

• Standard Rental Period: 3 Days (Receive today, wear tomorrow, return the day after).

• Surcharge for extra 1 day (with prior notice): 10% of the rental fee/day.

• Surcharge for extra day (without prior notice): 100% of the rental fee (as it affects the next customer's booking schedule)

Return Policy after Rental:

• Customers will have 1 day after the end of rental date to send the product back to the carrier to return it to the provider, confirmation that the item has started to be returned will be through the customer changing the order status on the website to returning and the carrier will confirm with the provider that the item has been received and is in transit.

• For customers who return the product late, 1 day will be counted as a deduction of 20% of the deposit up to a maximum of 5 days. In case the customer does not return the product, the previous deposit will be deducted in full to return to the provider.

Cancellation Policy (Before Item Receipt)

• Force Majeure (Natural disaster, pandemic): Customer is entitled to a 100% refund.

• Personal Reasons: The Platform will help the customer reserve the rental fee for a future booking and refund the deposit.

Note: The Platform does not support refunds of the rental fee in any case where the customer has already received the item and then requests cancellation.

Sales Terms

This section details the specific terms and conditions applicable only to the direct purchase of products from the Platform or its Providers, differentiating them from rental transactions.

Product Condition and Title

• Condition of Sale: All products offered for purchase are sold in the condition specified on the product page. This includes new, gently used, or refurbished items, as explicitly marked. Customers are responsible for reviewing the condition, size guides, and detailed descriptions before confirming a purchase.

• Transfer of Title: The ownership (title) of the purchased product is legally transferred to the Customer upon the earlier of:

  • Full receipt of payment by the Platform, or

  • Successful delivery of the product to the Customer's designated address.

Warranty and Liability

• Standard Warranty: The Platform itself does not offer a direct warranty on purchased items unless explicitly stated. Any warranty claims must be directed to the original manufacturer or brand, subject to their respective policies.

• Provider Liability: Providers are responsible for ensuring the accuracy of product listings, including authenticity and condition. In the event of confirmed inauthenticity or misrepresentation, the Provider will bear the cost of the return and refund, as determined by the Administrator.

• Defects and Returns: Issues related to product defects, size, or fit for purchased items are strictly governed by the Exchange and Return Policy.

Terms of Service
This document governs the use of the Fashion Rental and E-Commerce System (FRECS). By using this platform, you agree to the following terms.
1. Account Registration & Security:

• Account Creation: To access non-guest features, you must register for an account. You must provide a valid and unique email address.
• Email Verification: New accounts require email verification before you can log in. Only active and verified accounts can authenticate.
• Password Security: You are responsible for your password. Passwords must meet the system's defined complexity requirements. You can request a password reset via email if you forget your password.
• Social Logins: You may log in using Google or Facebook. However, using a social login with an email that is already tied to a local (email/password) account may be rejected.

2. User Roles:

The platform provides different levels of access based on your user role:

• Guest: Can browse and search products, view details and reviews, and use the AI chatbot.
• Customer: Can perform all Guest actions, plus: rent/buy products, make payments, manage a profile, chat with Providers and Staff, and register to become a Provider.
• Provider: A verified user who can manage product inventory, manage orders, manage bank information, and request withdrawals.
• Staff: Platform employees who manage user accounts, moderate content, and handle support tickets.
• Administrator: System administrators with full access to manage staff, finances, and system configuration.

3. Payments, Refunds, and Discounts:

• Payment Gateway: The system integrates with VNPay and SEPay payment gateways.
• Refunds: All customer refund requests are processed by an Administrator.
• Discount Codes:
  • Discount codes may be applied during checkout.
  • Only one discount code can be applied per order.
  • Codes must be active, unexpired, and within their usage limit to be valid.
  • A code must match the order type (e.g., a "Rental" code cannot be used for a "Purchase").